When should I arrive for my spa treatments?
We recommend that you arrive fifteen minutes prior to your appointment. This allows time for you to complete our consultation form, meet your therapist and be ready for your spa experience.

What if I am late for my appointment?
Arriving late will unfortunately limit the time of your treatment. Plan your special time out and ensure you arrive on time to experience the complete benefits and pleasure of your pampering.

Should I prebook my spa appointment?
To avoid disappointment, pre booking your treatments is advised.

What should I wear to the spa?
Please wear whatever clothes are comfortable for you. During treatments our therapists are trained to drape you appropriately for privacy. Disposable underwear is available if required.

How do I choose my treatments?
We offer a full menu to relax, revive and beautify the whole body. When booking your appointment, our staff can help you choose specific treatments that are most appealing and beneficial to you.

What if I have special health considerations or allergies?
If you have any concerns regarding your health, including allergies, cold and flu, etc. please notify us when booking your treatment.

What if I am pregnant?
Please notify us when booking your treatments. We have designed treatments with products and techniques that are safe during pregnancy.

What should I bring?
We provide robes, slippers, towels and lockers. Please leave your valuables at home as we cannot take responsibility for valuables if left unattended in the spa.

What if I need to cancel my spa reservation?
We understand that sometimes you may need to change your schedule, but we ask that you give us 24 hours notice. Cancellation or no show within 24hrs of your appointment will incur a 50% charge for treatments booked. Packages and gift vouchers are non refundable. A 50% deposit will be requested at the time of your booking.